Refund policy

Effective date: 2026-06-01 Service provider: Navrix Solutions (Pty) Ltd, trading as Khanyitas.

This policy explains when and how you can get a refund from Khanyitas, when you can cancel your subscription, and what your statutory cooling-off rights are. It works together with our Terms of Service.

The headline: the 14-day free trial means you can try the Service for two weeks with no card commitment and walk away owing nothing. After that, monthly subscriptions can be cancelled any time and stay active to the end of the current billing period; annual subscriptions are refunded pro-rata for the unused full months on the amount you actually paid (see section 2).

1. Free trial

New customers may sign up for a 14-day free trial of the Service. The trial includes full access to the tier you selected at signup. We do not require a payment instrument to start the trial — you give us card details only at the end of the trial if you decide to continue.

If you do not subscribe by the end of the trial, your account is set to read-only and you can export your data for 30 days before it is deleted (see DPA section 11).

2. Cancellation of a paid subscription

You may cancel your subscription at any time from the Billing area inside your account. Cancellation takes effect at the end of your current billing period — you keep full access until then.

When you cancel:

• We do not bill the next renewal.
• Monthly subscriptions are not refunded pro-rata for unused days in the current billing period at base tiers (Starter, Growth, Scale). This is industry standard for low-priced monthly SaaS and is reflected in our pricing.
• Annual subscriptions are refunded pro-rata for the unused full months. We refund on the amount you actually paid for the year — so if you took an annual plan at a founding-member or other discount, the refund is calculated on that discounted amount, not the full list price. Worked example: you pay R3,850 for a Starter annual plan and cancel after using 3 full months; we refund 9/12 of R3,850 = R2,887.50. The month in progress is not refunded; only whole unused months count.
• You can export your data for 30 days after cancellation (DPA section 11).

If you change your mind during the cancellation window you can resume by signing in and reactivating from the Billing area.

3. Statutory cooling-off rights

Some sales are subject to statutory cooling-off rights that exist independently of, and override, the cancellation terms in section 2.

3.1 ECT Act s44

The Electronic Communications and Transactions Act 25 of 2002 gives consumers a right to cancel certain electronic transactions within seven days of supply, without reason or penalty. If your subscription is subject to this right and you cancel within the seven-day period, we will refund the Fees you paid within 14 days, less the direct cost of supplying the Service to you in that period (typically nil for a software service).

The ECT Act s44 cooling-off right does not apply to all transactions — for example, services provided to a juristic person, services for use in the course of business, and services that have been fully performed before the seven days expire. Where it applies, the protections in this section 3.1 apply on top of the section 2 cancellation terms.

3.2 CPA s44 (direct marketing)

The Consumer Protection Act 68 of 2008 s44 gives consumers a cooling-off right after a direct-marketing sale: a five-business-day rescission right where the agreement was concluded as a result of direct marketing. If this right applies to you, you may rescind within five business days by emailing us at hello@khanyitas.co.za, and we will refund Fees you paid within 14 business days.

3.3 Implied warranty of quality

The CPA s55 gives you an implied warranty of quality for goods (and the s54 right to quality service for services). If the Service does not meet a reasonable standard and we cannot remedy the defect, you may be entitled to a refund under the CPA. This is in addition to the cancellation terms in section 2 and may give you broader remedies than this policy on its own.

Nothing in this policy excludes or limits any right you have under the CPA, the ECT Act, or any other statute.

4. Refund process where a refund applies

Where you are entitled to a refund under section 1, 2, or 3:

1. Cancel from the Billing area, or email us at hello@khanyitas.co.za if you cannot access the Billing area.
2. Tell us which refund right you are exercising. We do not require this for the basic 14-day trial cancellation, but it speeds resolution where a statutory right applies.
3. We confirm the cancellation and any refund amount within two business days.
4. We refund to the original payment instrument within 14 business days of confirming the refund amount. Paystack handles the transfer; depending on your card issuer the amount may take a further few business days to reflect.

5. When we do not refund

We do not refund Fees in the following cases (subject always to your statutory rights in section 3):

• Where your account has been suspended or terminated for material breach of the Acceptable Use Policy or the Terms of Service.
• For monthly subscriptions, the unused portion of the current billing period at base tiers.
• Where the Fees relate to a billing period that ended more than three months before you raised the refund request, except where a statutory right applies.

6. Failed payments and the grace period

If a scheduled subscription payment fails, we:

1. Email you immediately, with a link to update your payment method.
2. Retry the charge on day 3, day 7, and day 14 after the original failure.
3. After 14 days without successful payment we suspend the Service. You can still sign in to update billing and export data; new compliance workflows are paused.
4. After a further 30 days of suspension we close the account and proceed with the deletion timeline in DPA section 11.

If you bring the account current during the grace period the Service resumes without interruption.

7. Refunds for service interruptions

If we suffer a material service interruption that significantly impairs the value of your subscription — for example, the Service is unavailable for more than 48 hours in a single billing period for reasons within our control — we will, on request, credit the affected period pro-rata to your next invoice. The pro-rata credit is your sole remedy for that interruption unless the CPA gives you a broader remedy.

8. Disputes about refunds

If you disagree with our refund decision, please raise it with hello@khanyitas.co.za so we can review. If we cannot resolve it, you may refer the dispute to the Consumer Goods and Services Ombud or to a court of competent jurisdiction.

9. Effective date

This policy is effective from 2026-05-29.

Contact

hello@khanyitas.co.za