Terms of service

Effective date: 2026-05-29 Service provider: Navrix Solutions (Pty) Ltd (registration number [Navrix Solutions registration number]), trading as Khanyitas.

These terms form a contract between Navrix Solutions (Pty) Ltd ("we", "us", "Khanyitas") and the customer that signs up for the Service ("you", "Customer"). By creating an account or paying a subscription you accept these terms. If you accept on behalf of an organisation you confirm that you are authorised to bind it.

These terms work together with our Privacy Policy, Acceptable Use Policy, Refund Policy, and Data Processing Agreement. Where they conflict, the more specific document prevails for the matter it addresses.

1. Definitions

• Service — the Khanyitas compliance-operations platform accessible at https://khanyitas.co.za and any related mobile applications and APIs.
• Customer Content — data, documents, and personal information about your data subjects that you submit to the Service. You remain the responsible party for Customer Content; we are the operator (see the DPA).
• Fees — the subscription amounts payable for the tier you select, exclusive of VAT unless otherwise stated.
• Tier — a published Khanyitas subscription level. As at the effective date, the published tiers are Starter R350, Growth R750, and Scale R1,500, each per month and per organisation.

2. The Service

We provide a compliance-operations platform that helps South African small and medium businesses manage their POPIA, FICA, and related compliance obligations. The Service includes generated policy templates, data-register management, DSAR tracking, breach-response workflows, regulatory-feed monitoring, and the customer-side artefacts of the foregoing.

The Service is a compliance tool. It is not legal advice. Generated documents are templates based on the Information Regulator's published guidance and the text of the relevant statutes. For high-risk processing, contested matters, or unusual circumstances, you should have generated documents reviewed by a qualified attorney.

3. Your account

To use the Service you must create an account. You agree:

• To provide accurate registration information and keep it up to date.
• To keep your password and authentication factors confidential and not share them with anyone outside your organisation.
• To notify us promptly at info-officer@khanyitas.co.za if you believe your account has been compromised.
• That you are responsible for everything done from your account.

One account is provided for each organisation that subscribes. Adding users to that account is governed by the tier you subscribe to.

4. Acceptable use

Your use of the Service is governed by our Acceptable Use Policy, which forms part of these terms. Material breach of the AUP entitles us to suspend or terminate your account under section 11.

5. Fees and billing

5.1 Subscriptions

Subscriptions are billed monthly, or annually in advance (12 months for the price of 11 — one month free). The Fees for each tier and interval are published on our website. We will give you at least 30 days' notice of any change to the Fees for an existing subscription, and the change takes effect at your next renewal after the notice period. Switching between monthly and annual takes effect at your next renewal (we do not pro-rate mid-cycle).

5.2 Free trial

New customers may be offered a free trial period. You may cancel during the trial without charge. If you do not cancel before the trial ends, you authorise us to bill the Fees for the tier you selected.

5.3 VAT and taxes

Fees are stated [inclusive / exclusive — Principal to set before launch] of South African VAT. We add VAT at the prevailing rate to the invoice where applicable. You are responsible for any other taxes, levies, or duties.

5.4 Payment method and processing

We use Paystack (a South African payment processor; Paystack Payments South Africa (Pty) Ltd) to process payments. By providing payment details you authorise us and Paystack to charge the relevant Fees to your payment instrument. Failed payments are subject to the grace period in our Refund Policy.

5.5 Invoices

We provide tax invoices that comply with the VAT Act. Invoices are available in your billing area; you may also receive them by email if you opt in.

6. Cancellation and refunds

Cancellation rights and refund treatment are set out in our Refund Policy. In summary:

• You may cancel any time from your billing area. Cancellation takes effect at the end of your current billing period; you keep access until then.
• The Consumer Protection Act and the Electronic Communications and Transactions Act give you certain cooling-off rights, set out in the Refund Policy.
• We do not pro-rate the unused portion of a monthly subscription at base tiers. Annual subscriptions are refunded pro-rata for the unused full months, calculated on the amount you actually paid (so a discounted annual plan refunds on the discounted amount). See the Refund Policy for a worked example.

7. Customer Content and intellectual property

7.1 Customer Content

You retain ownership of all Customer Content. You grant us a worldwide, non-exclusive, royalty-free licence to process Customer Content solely to provide and improve the Service for you, as further described in the DPA. We do not use Customer Content to train models, sell, or share with third parties for their purposes.

7.2 Khanyitas IP

Khanyitas owns the Service, the platform, the generated templates, and the brand. We grant you a non-exclusive, non-transferable licence to use generated documents inside your organisation, and to publish notices required by law (your privacy notice, PAIA manual, and similar). You may not sublicense, resell, or redistribute templates as your own product.

7.3 Feedback

If you give us feedback about the Service, we may use it without restriction.

8. Disclaimers and statutory consumer rights

8.1 No legal advice

We have said this elsewhere; we mean it. Generated documents are templates. Nothing in the Service constitutes legal advice or creates a lawyer–client relationship.

8.2 "As is", subject to the Consumer Protection Act

To the maximum extent permitted by South African law, the Service is provided "as is" and "as available". We disclaim implied warranties not expressly stated in these terms.

Nothing in this section excludes, restricts, or waives any right you have under the Consumer Protection Act 68 of 2008 (CPA), including the implied warranty of quality in s55, the right to safe and good-quality goods, or any other right that cannot lawfully be excluded. Where the CPA applies to you, the rights it gives you apply in addition to these terms, and these terms must be read so as to give effect to those rights.

8.3 Service availability

We aim for high availability but do not commit to a specific uptime SLA at the published tiers. Scheduled maintenance is announced in advance where reasonably possible.

9. Limitation of liability

9.1 Subject to applicable law

This section operates subject to the CPA: we do not exclude liability for death, personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

9.2 Aggregate cap

To the maximum extent permitted by law, our total aggregate liability to you under or in connection with these terms, whether in contract, delict, or otherwise, in any 12-month period is limited to the Fees you paid us in that 12-month period.

9.3 Excluded losses

Subject to section 9.1, we are not liable for any indirect, consequential, special, or punitive losses, loss of profits, loss of revenue, loss of goodwill, or loss of data not caused by our breach of POPIA s19.

10. Indemnity

You agree to indemnify us against losses we incur arising from your unlawful use of the Service, your material breach of these terms or the AUP, or your unlawful Customer Content. We will tell you promptly of any claim and let you participate in defending it.

11. Suspension and termination

11.1 By you

You may terminate by cancelling your subscription from the billing area. Termination takes effect at the end of your current billing period.

11.2 By us for cause

We may suspend or terminate your account immediately on notice if you materially breach these terms or the AUP, fail to pay Fees after a 14-day grace period, or use the Service in a way that exposes us, other customers, or third parties to material risk. We will give you a reasonable opportunity to remedy the breach where the breach is capable of remedy.

11.3 Effect of termination

On termination you can export Customer Content for 30 days. After 30 days we delete Customer Content securely (subject to the retention provisions in the DPA and the Privacy Policy).

12. Changes to these terms

We may update these terms from time to time. For material changes, we will notify you by email at least 30 days before the change takes effect, and we will highlight a summary of the change at the top of this page. If you do not accept the change you may cancel your subscription before the effective date without penalty.

13. Governing law and dispute resolution

These terms are governed by the laws of the Republic of South Africa. The parties submit to the non-exclusive jurisdiction of the High Court of South Africa, Western Cape Division, except where the CPA confers a different forum on you.

Before any litigation, the parties will attempt in good faith to resolve disputes by negotiation. Either party may refer a consumer dispute to the Consumer Goods and Services Ombud or to a court of competent jurisdiction.

14. General

• Severability. If any part of these terms is held unenforceable, the rest remains in force.
• No waiver. Our failure to enforce a right is not a waiver of that right.
• Assignment. You may not assign or transfer your rights under these terms without our consent. We may assign our rights to a successor business on notice to you.
• Notices. Notices to us go to hello@khanyitas.co.za; notices to you go to the email address on your account.
• Entire agreement. These terms (together with the Privacy Policy, AUP, Refund Policy, and DPA) are the entire agreement between us on the subject matter.

15. Contact

Questions about these terms: hello@khanyitas.co.za.